UserVoice

UserVoice Instant Answers Helps Companies Optimize Their Knowledge Bases; Cuts Customer Support Requests By Up to 40%

San Francisco, CA (PRWEB) October 25, 2011 UserVoice, creator of simple, customer engagement tools that help companies gather prioritized feedback and give excellent customer support, today announced that its ‘Instant Answers’ system is helping companies cut their overall number of customer support tickets by up to 40%. Built into its integrated, hosted feedback and help […]

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UserVoice Technology Integration with SugarCRM Lets Customers Keep Sales and Customer Support in Sync

San Francisco, CA (PRWEB) April 24, 2012 UserVoice, the easiest customer service solution on the web, today announced the creation of a new technology integration with SugarCRM, the worlds fastest-growing customer relationship management (CRM) company. The new integration provides bi-directional data sharing between the two systems: customer service in UserVoice is enriched by instant access

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UserVoice Introduces Inspector to Help Companies Use Social Media Profiles to Deliver Better, More Personalized Customer Support.

San Francisco, CA (PRWEB) April 24, 2012 This morning UserVoice, the easiest web-based customer service solution, launched Inspector: a tool which allows customer service agents to see who is on the other side of their support tickets. Inspector uses the contacts email address to pull contextual data from UserVoice, SugarCRM, and publicly available data from

UserVoice Introduces Inspector to Help Companies Use Social Media Profiles to Deliver Better, More Personalized Customer Support. Read More »

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