Summary of Flippin' Pizza Launches iPad Training App
Flippin' Pizza replaced outdated manual training with a custom iPad app by Clave Media. The solution features short, two-minute videos covering customer service, pizza making, recipes, and conflict resolution. Designed for tech-savvy staff, this approach improves employee capability and enhances the overall customer experience compared to traditional hour-long video methods.
Parts used in the Flippin' Pizza Training App:
- iPad
- Custom branded iPad application
- Clave Media development software
- Two-minute training videos
- Large manuals (replaced)
Richmond, VA (PRWEB) February 27, 2012
Flippin’ Pizza’s founder Patrick Farley wanted to improve on the customer experience, while also improving outdated training programs consisting of large manuals. His solution? A cutting edge, custom branded iPad application developed by Clave Media. The iPad training app uses short, 2-minute videos and is geared to the younger, tech-savvy Flippin’ staff demographic. Nobody wants to sit and watch an hour long video (a method still used by many franchise restaurants), and Farley claims, managers and staff absolutely love it!! Watch a quick video of the Flippin’ Pizza iPad Training App.
The videos and the iPad app will serve as a valuable resource for all employees moving forward. Using all embedded 2 minute videos, an employee or trainee can learn quality customer service, how to make a pie, food recipes, how to handle an angry customer, etc. Think of the benefits that this will have for the customer! Sunny Pinhero, a director of development at Fransmart and a former franchisee with Subway, notes Whether its initial or ongoing, training produces more capable employees that can easily handle situations ensuring the customers experience is positive.”
- How did Patrick Farley improve the training program?
He developed a cutting edge custom branded iPad application using short 2 minute videos. - What is the duration of the videos in the app?
The videos are short 2 minutes long. - Who developed the iPad training app?
Clave Media developed the application. - What topics do the videos cover?
The videos cover quality customer service, how to make a pie, food recipes, and how to handle an angry customer. - Why was the old method changed?
Nobody wants to sit and watch an hour long video which was the method still used by many franchise restaurants. - What demographic is the app geared towards?
The app is geared to the younger tech savvy Flippin staff demographic. - Does Sunny Pinhero believe training helps employees?
Yes she notes that training produces more capable employees that can easily handle situations ensuring the customers experience is positive.
