DemandVoice and Falcon Speech Solutions Team to Deliver Hosted IVR Address Capture
Dallas, TX (PRWEB) February 16, 2011
Businesses needing to collect addresses from a caller previously had two choices: automated collection or transcription. Automating the collection or capture of U.S. postal addresses over the phone requires accurate recognition, sophisticated Voice User Interface design, and painstaking data treatment. Voice-To-Text technology is not designed to recognize addresses and is an error-prone solution for gathering this type of user input. Transcription can be more accurate, lacks real-time results, is more costly, and does not allow real-time user confirmation.
Falcon Speech has four years of experience delivering production Address Capture services for Fortune 100 companies deployed in on-premise and embedded systems. Address Capture is now fully integrated on DemandVoice’s hosting platform allowing easy integration with VoiceXML-based IVR applications.
“Falcon’s Address Grammars are a significant improvement over the current market-leading technologies. These grammars are leaner, smarter, faster, more accurate, and handle many more real-world edge cases. All of our IVR order, payment, and fulfillment applications can benefit greatly from this offering,” says Mark Rayburn, CEO of DemandVoice.
“We are very pleased to offer our product as a cloud-based hosted service,” adds Larry Rushing, CEO of Falcon. “By hosting on DemandVoice, we have eliminated delays in our sales cycle and risk for our customers due to the removal of capital expenditures, on-site planning time, and installation costs. Our customers just want to collect addresses economically, without wasting years developing an in-house solution. DemandVoice makes that happen.”
Falcon Speech updates the address capture grammars and application data quarterly and supports a variety of call flows and application implementations. DemandVoice hosting allows this feature to be available on-demand for configurable, scalable deployment in a secure, pre-tested architecture.
Atlanta-based DemandVoice is a voice application hosting company offering standards-based telephony services “in the cloud”. DemandVoice offers geographically distributed infrastructure in secure, fully redundant data centers providing on-demand capacity for speech-enabled and touch-tone IVR applications. DemandVoice customers avoid large capital expenditures, delays, and risks and can be up and running in hours, not months. To learn more about DemandVoice visit http://www.demandvoice.com.
About Falcon Speech Solutions
Falcon Speech Solutions (FSS), a division of AccelMark, LLC, offers auto attendant solutions, and name/address capture modules for hosted speech recognition applications. FSS sets a new standard for fast, accurate, flexible solutions and services. To learn more about Falcon Speech Solutions visit http://www.falconspeech.com.
Find More Embedded System Press Releases
Leave a Comment
You must be logged in to post a comment.