Miami Beach, FL (Vocus/PRWEB) February 24, 2011
Chapel Hill, N.C.-based American Support, a provider of support services for video, voice and data companies, was named the 2011 Stevie Award winner for New Cable Industry Contact Center Solution during an award presentation Feb. 21.
The award, presented during a banquet at the Eden Roc Renaissance Hotel in Miami Beach, recognizes American Support for its Cable Customer Care Solution, which was developed to empower cable companies to use 100% American customer support.
American Support is dedicated to providing the best customer service possible, and by taking advantage of new technology and an entirely American workforce, the company was able to substantially improve the quality of the service its representatives provide, said Matt Zemon, president and CEO of American Support. This great award truly reflects the value our employees bring to our clients and their subscribers.
In 2010, American Support developed a comprehensive cable industry customer care solution. The system has resulted in improved productivity and cost savings for their clients. The American Support Cable Customer Care Solution has seven key features:
1.
