Summary of In Search of a Technological Solution via IP Telephone, Axesat S.A. has Implemented a Structure with Local Support from TelOnline S.A.S. in Bogota, Colombia
Axesat, S.A. contracted TelOnline SAS to implement an IP telephony solution enhancing internal and external communications for productivity and control. The project features a Switchvox platform with 150 extensions, unified messaging for smartphones (Blackberry, iPhone, Android), and integration of telephone and email systems across administrative areas, call centers, and remote offices.
Parts used in the Axesat Telephony Enhancement:
- Switchvox platform
- 150 extensions
- 3 primary servers
- Contingency servers
- Interactive voice response system
- Unified messaging system
- SIP devices
- Softphones
- IP phones
- Smartphones (Blackberry, iPhone, Android)
Bogota, Colombia (PRWEB) September 02, 2011
Axesat, S.A. has awarded TelOnline SAS., a contract to enhance their internal and external telephony communications system. The main objective of this project was to obtain an IP telephony solution to provide different services aimed at increasing productivity and control of the company. The solutions implemented by TelOnline include a Switchvox platform with 150 extension, 3 primary and contingency on servers, telephony access to the administrative area, call center and remote offices and an interactive voice response system. Switchvox is a platform that offers a friendly interface for both the end user and the administrator. The solution for Axesat includes a unified messaging system that allows mobility through smart phones like Blackberry, iPhone & Android; the pattern of high availability and support for SIP devices, softphones and IP phones, make it a great cost/benefit relation.
Axesats IT manager Rafael Molano said they choose TelOnline, because TelOnline is an authorized Digium partner in Colombia and they also have strategic alliances with various telecommunications sector allowing them to offer integrated solutions. TelOnline is backed up by a team with business experience, and technical support.
Among the most important benefits, after implementing Switchvox, was the constant communication with the integration of the telephone system and the email system and it is even more significant when we consider that we can have our extensions work with our PCs, laptops and smartphones, in short, we are connected all the time, said IT manager Rafael Molano from Axesat.
Our goal is to provide Colombia and Latin America countries the opportunity to select the right products and solutions for their company, allowing them to choose their VoIP technology and apply it to help grow their business and get the highest return on investment. Axesat awarding this contract to TelOnline is well on its way to achieving that goal, said President Juan Carlos Casta
- What was the main objective of the project?
The main objective was to obtain an IP telephony solution to provide services aimed at increasing productivity and control. - How many extensions does the Switchvox platform include?
The solution includes a Switchvox platform with 150 extensions. - Which smartphones are supported by the unified messaging system?
The system allows mobility through Blackberry, iPhone, and Android smartphones. - Why did Axesat choose TelOnline?
Axesat chose TelOnline because they are an authorized Digium partner in Colombia with strategic alliances and experienced technical support. - Does the solution support SIP devices?
Yes, the solution supports SIP devices, softphones, and IP phones. - What is one of the most important benefits after implementing Switchvox?
An important benefit is the constant communication achieved by integrating the telephone system with the email system. - Can extensions work on laptops and PCs?
Yes, extensions can work with PCs, laptops, and smartphones to ensure users are connected all the time. - What type of servers were included in the solution?
The solution includes 3 primary and contingency servers.
