Summary of PERFORMANCE MANAGEMENT – NOT ON THE AGENDA OF THE NEW 118 DIRECTORY SERVICE PROVIDERS.
This 2003 article discusses the transition of directory enquiries from 192 to new digital numbers like 118500, driven by companies like Performance House Ltd. It highlights consumer confusion regarding these changes and questions whether quality management is prioritized. The text notes that without proper positioning, users may revert to mobile phones due to trust issues, despite claims of cheaper services.
Parts used in the Directory Enquiries Benchmark Project:
- Digital cordless home phones
- Digital phone systems
- VOiP (Voice over Internet Protocol)
- IVR (Interactive Voice Response)
- AVR (Automated Voice Response)
- Old 192 Directory enquiries service
- New 118500, 118116, 11811 numbers
- Mobile phones
- Performance House Ltd investigatory benchmark report
(PRWEB) July 4, 2003
We now have digital cordless home phones, digital phone systems, with VOiP, IVR, and AVR all of which were invented to be improvements of the way we naturally communicate. Interestingly enough it is only ever the inventor of these ideas that seems to understand their benefit, and nearly all have been introduced without the consumers knowledge or awareness.
More recent examples include, the change from 192 Directory enquiries, to – now which is, 118500, 118116, 118 11? ..if you asked your partner what number they would use when 192 no longer exists.
An understandable response would be, When is that happening? What does it mean to me? The point is, something that everyone has used for a long time has changed to offer improvements for all of us. Obviously the benefit of cheaper directory enquiries is enough to entice a small amount of interest but how will the new ‘better’ services ensure we use them?
Performance House Ltd has recently completed an in-depth investigatory benchmark of directory enquiries quality, services and costs.
Without the correct positioning of the 118 directory enquiries offering most consumers will find another comfort zone, and probably pay more, to use their mobile phone because they understand and trust the service that is provided.
Q:Is quality or performance management on all agenda’s?
A: No
Q: Are the new suppliers better than BT?
A: The latest findings of this ‘must read’ report are now available for immediate purchase from Performance House.
Find More Avr Press Releases
- What inventions were introduced to improve natural communication?
Digital cordless home phones, digital phone systems with VOiP, IVR, and AVR. - How did the directory enquiry number change?
The old 192 number was replaced by new numbers such as 118500, 118116, and 11811. - Does Performance House Ltd have a report on directory enquiries?
Yes, they completed an in-depth investigatory benchmark of directory enquiries quality, services, and costs. - Why might consumers choose mobile phones for directory enquiries?
Consumers may pay more to use mobile phones because they understand and trust the service provided there. - Is quality or performance management on all agendas?
No, according to the text, quality or performance management is not on all agendas. - Are the new suppliers better than BT?
The article states that the latest findings regarding this comparison are available for purchase in the Performance House report. - What benefit entices interest in the new services?
The benefit of cheaper directory enquiries is enough to entice a small amount of interest.
